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Available in English and German, the ITIL 4 Foundation course is an entry-level certification that introduces you to the ITIL framework, the globally recognized approach to IT service management (ITSM). Designed to provide a comprehensive understanding of IT service management’s modern practices, this course covers essential concepts, key service management principles, and the value-driven approach of ITIL 4.
This foundational course explores the ITIL 4 framework, focusing on how ITSM can improve service quality, efficiency, and adaptability in today’s dynamic business environment. You’ll gain insights into the four dimensions of service management and learn about the ITIL service value system and guiding principles that facilitate a flexible, collaborative approach to IT service management.
The ITIL® Foundation course is provided by ILX Group, an ATO of PeopleCert.
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