ITIL®4 Specialist: Drive Stakeholder Value
(DSV) E-Learning Course
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ITIL®4 Specialist: Drive Stakeholder Value (DSV)
Course Overview
- E-Learning
- Learn at your own pace
The DSV course covers essential practices for managing and improving service provider interactions across the entire customer and stakeholder journey. Participants will explore concepts like service design, SLA management, and user experience to strengthen relationships and drive impactful business outcomes.
The DSV course covers essential practices for managing and improving service provider interactions across the entire customer and stakeholder journey. Participants will explore concepts like service design, SLA management, and user experience to strengthen relationships and drive impactful business outcomes.
- Features:
- In-depth guidance on customer journey mapping and stakeholder engagement
- Tools and techniques for enhancing service relationships and meeting stakeholder expectations
- Real-world scenarios to apply and reinforce key concepts
- Benefits:
- Develop stronger stakeholder and customer relationships to improve service value
- Enhance service delivery by aligning with stakeholder needs and expectations
- Boost engagement and satisfaction through targeted service management
Price:
£1,150
£863
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